Honest, in-the-moment reactions from every location, routed to the people who can fix them before a customer leaves unhappy.
Catch how customers feel at every location the moment they act, and route a low score to the right manager before they leave.
Three connected stages, no manual collection.
Branded terminals capture honest, in-the-moment reactions at every location, syncing in real time even offline.
Every response is scored and themed as it lands, so sentiment shifts show up the moment they start, not at month end.
Low scores trigger alerts and tasks, and Serve First routes each fix to the right manager while the customer still cares.
How Serve First solves it
Serve First captures each terminal score in real time and routes the low ones to the right manager as a task, so a poor visit is put right while the customer still cares.
EVA reads every terminal response across your estate and answers, in plain English, what is driving your scores.
The functions CX leaders rely on most, connected so insight turns into action.
Senior Customer Experience & Training Specialist, The Body Shop
Feedback terminals are branded touchscreen kiosks placed at the point of experience, so customers rate a visit in seconds while it is fresh. Every response syncs to your dashboard in real time and the low scores trigger a fix, not just a record.
Yes. Terminals keep capturing responses when the connection drops and sync automatically once it returns, so no site is ever a blind spot and you do not lose feedback on a busy day.
A low score triggers an alert and a task, and Serve First routes it to the right manager while the customer still cares, so a poor experience is put right quickly rather than read about weeks later.
Yes. The terminals carry your branding and your questions, so the experience feels like yours and you ask exactly what matters at each location.
Because terminals sit in the same platform as audits, tasks and your other signals, an in-the-moment score and the site behind it appear together, and the fix is routed to an owner and tracked to proof of completion.
Serve First is built for multi-site operations. Every terminal reports into one operating picture, so you can compare locations, see where scores are slipping and put them right, however many sites you run.
